Resume

Ruby on Rails, Javascript, SQL, HTML and CSS Final Project (completed in two weeks) https://lvndr.herokuapp.com/
● Led team of three to develop a group-investing trading application to facilitate real-time trades.
● Single-handedly performed bank integration using Plaid API for users to connect bank accounts to application.
● Used paper money to perform real-world testing against design specifications of the application.
● Conducted regression testing, analyzed results and worked with the team to fix all issues.

Major: Information, Network, and Computer Security

Major: Information, Network, and Computer Security Minor: Business Administration

● Developed and implemented an IT strategy as the sole IT professional, scaling a remote-first workforce from just over 100 users to more than 600 employees and contractors in 3+ years, enhancing system reliability and operational efficiency throughout the expansion
● Established and enforced security best practices for SaaS applications, including Google Workspace, Slack, and 1Password, significantly reducing security incidents while overseeing budgetary allocations for these tools
● Authored and instituted various company policies to establish a formal framework for secure and compliant operations Implemented single sign-on (SSO) for applications such as Salesforce, Sendgrid, and Sigma, and enabled multi-factor authentication (MFA) for Google, Auth0, GitHub, and Cloudflare
● Identified vulnerabilities in LastPass usage and user practices of saving passwords in various forms/systems and then led the company-wide transition to 1Password, cleaning affected systems and migrating credentials to secure vaults, substantially reducing security gaps
● Implemented mobile device management (MDM) through Kandji, provisioning and deprovisioning laptops and software licenses to streamline onboarding and offboarding in a high-turnover environment
● Created and maintained a scalable IT helpdesk single-handedly, resolving over 2,000 support tickets annually, with more than 50% addressed in under 45 minutes across multiple geographic regions
● Negotiated vendor contracts and managed budgets for Google Workspace, 1Password, Slack, and related services, achieving cost savings of $250K+ through hardware reuse, equipment sales, and software license optimization
● Configured the Apple Business Manager account and established the network infrastructure for the Austin office relocation, collaborating with contractors to expand desk capacity for the growing team

● Design and analyze different levels of entry points for Futures and Commodities.
● Observe and execute trading points of entry based on patterns in live markets.
● Developed personalized trajectories of trades against generic trading plans.
● Analyze trading journal to predict future trades.
● Back tested findings in simulation mode before executing levels in a live trading environment.

● Delivered a high level of client service in a fast-paced environment to more than more than 500+ end-users in a Windows 10, and MAC OSX environment.
● Designed an image for MAC OSX environment and managed 150+ MAC machines between Denver and New York.
● SME to developers for assistance in troubleshooting hardware and software issues.
● Assisted Cyber Security in verifying machine compliance with the Network Access Control (NAC).
● Collaborated with Cyber Security to backup hard drives to successfully meet compliance standards.
● Maintain, troubleshoot and implement a virtual infrastructure for the enterprise by adding space and resources while delivering vital support to 200+ end users.
● Diagnose hardware, software and system failures along with recovery of user data from failed hard drives.
● Utilized Symantec Altiris to implement Windows 10 64-bit image on the migration from Windows 7 64-bit.
● Responsible for maintaining an off-site Disaster Recovery (DR) space in NJ and Denver by implementing a VMware virtual environment. Documented all issues in DR environment and reported findings to management and the appropriate teams.
● Provided ‘white glove’ technical support for senior management.

● Provided technical support via telephone/remote desktop for 2000+ users for over 200+ accounts and three corporate offices, two of which are in California and Pennsylvania.
● Resolved over 1700 support tickets dealing with a wide range of Windows XP/2000 Professional, Outlook 2003, Active Directory, iPhone email support, Citrix, Cisco VPN, HP LaserJet Printers, Dell Desktop/Laptop, and other windows based application issues.
● Assisted with the installation of switches and firewalls.
● Supported networking problems, concerns and further issues.
● Provided extensive in-home support to the executive staff’s personal desktop computers and networks, including setting up personal wireless networks and fixing their everyday computer software/hardware issues.